Shipping & Delivery

Shipping & Delivery – MediPotamia

Fast and Discreet Delivery

At MediPotamia, we understand how important it is that you receive your glucose monitoring products on time and in good condition. For many of our customers, sensors and devices are essential for their daily diabetes management. Therefore, it's crucial that you can rely on us for fast, reliable, and discreet delivery.

We ensure that every order is carefully processed and shipped. We maintain high standards to ensure your package arrives safely, without the contents being visible or identifiable to third parties. Your health and privacy are always our top priority.

Postage costs

We want to make our products accessible to everyone. That's why we offer transparent and fair shipping costs.

  • 🚚 Free shipping on orders over €70. This is ideal for customers who order multiple sensors or accessories at once.
  • 📦 For orders below this amount we charge a flat rate of €4.95 .

There are no hidden fees; the amount you see in your shopping cart is the amount you pay.

Delivery times

We know you don't want to wait for the products you need every day. That's why we ensure fast processing and delivery.

  • If you order on weekdays before 3:00 PM, your order will be shipped the same day and, in most cases, delivered to your home the next business day.
  • If you order after 3:00 PM on Friday or over the weekend, your package will be processed and shipped on Monday.
  • Holidays: During national holidays, delivery may be delayed by one or two days.

Thanks to our partnership with reliable carriers such as PostNL , we guarantee stable delivery with high reliability.

Shipping areas

We currently deliver within the Netherlands as standard, but we also offer options for customers outside the country's borders.

  • Netherlands: We ship to all postal code areas, from Groningen to Maastricht, including the Wadden Islands.
  • Belgium: Delivery to Belgium is available upon request. Additional shipping costs apply, depending on the destination.

Do you live in another European country and still want to order? Feel free to contact us. We're happy to discuss your needs and find a suitable solution.

Discreet Packaging

Privacy is a key concern for many customers, especially when it comes to medical devices like glucose monitoring systems. We ensure that every order is packaged in neutral, sturdy boxes without logos or information about the contents.

Your package will look like a regular shipment, so you can receive your order with peace of mind or have it delivered to your work address, family, or a collection point.

Track & Trace

To give you maximum control over your order, you'll automatically receive a Track & Trace code by email with every shipment. This allows you to easily track the status of your package and see exactly when delivery is expected.

You can choose to:

  • To receive the package at home.
  • Reroute the package to a collection point.
  • Select a delivery time that best suits your schedule.

Delivery options

Every customer has different delivery preferences. That's why we offer several options:

1. Home delivery

The most popular option. Your package will be delivered directly to the address you specified. This could be your home address, or another address, such as your work address.

2. PostNL Collection Point

Would you rather pick up your order yourself? Then choose delivery to a PostNL point near you. You'll receive a notification as soon as your package is ready. Convenient if you're not home or would prefer to pick up your package at a time of your choosing.

3. Letterbox package

For smaller orders, we use letterbox-sized packages . These fit through your letterbox, so you don't have to be home for delivery.

Frequently Asked Questions

How quickly will my order be delivered?

In most cases the next working day, if you order before 3:00 PM.

Can I track my order?

Yes, you will automatically receive a Track & Trace code.

Are the packaging discreet?

Absolutely. We use plain packaging without any brand name or product information on the outside.

Can I have my order delivered to a different address?

Yes, you can easily enter a different delivery address during the ordering process.

What happens if I'm not home?

Your package will then be offered again or taken to a collection point. You will receive a notification from the carrier.

Extra Service: Thinking Along with Our Customers

At MediPotamia, it's not just about products; it's also about service. We know diabetes doesn't take a break. That's why we ensure you're never without your sensors or devices for long.

Do you regularly need the same products? We can advise you on building a small inventory or establishing a standard ordering routine. This way, you'll avoid running out and always be prepared.

You can also contact our customer service team with any questions about delivery. Whether it's a delayed package, a change to your delivery address, or advice on delivery options, we're here to help.

In summary

  • Free shipping on orders over €70.
  • Fast delivery : ordered before 3pm = delivered the next business day.
  • Discreet packaging : your privacy guaranteed.
  • Track & Trace with every order.
  • Flexible delivery options : home, collection point or letterbox parcel.

At MediPotamia, we do everything we can to ensure your glucose monitoring products arrive safely, discreetly, and reliably. Your health and convenience are our priority.