Return Policy & Warranty

Return Policy & Warranty – MediPotamia

Your Satisfaction Comes First

At MediPotamia, we strive to ensure complete customer satisfaction. We understand that glucose monitoring products and devices are essential to your health and daily life. That's why we have a fair, transparent, and thorough returns policy. Our goal is to resolve any issues as smoothly as possible, so you have peace of mind.

Right of return

⚠️Important: For hygiene and safety reasons, medical products such as glucose sensors cannot be returned once the packaging has been opened.

What you can return

  • Unopened products within 14 days of receipt. This applies, for example, to unopened accessories or packaging that remains hygienic.

  • Products with a manufacturing defect or obvious defects beyond your control.

  • Items with transport damage , for example a box that was damaged during shipping.

  • Incorrectly delivered items , when you receive a different product than you ordered.

What you cannot return

  • Opened medical devices. Once the packaging of a glucose sensor or other medical device has been opened, the right of return expires. This is strictly for hygiene and safety reasons.

  • Used sensors or tools. These products are personal and cannot be resold.

  • Products damaged due to misuse, for example, incorrect installation or use outside the manufacturer's official instructions.

We ask for your understanding. These rules are not there to restrict you, but to ensure safety and quality.

Return procedure

To make the returns process as simple as possible, we have created a clear step-by-step plan:

  1. Contact Us
    Please send an email to info@medipotamia.nl within 14 days of receipt. Please include your order number and the reason for return in your message.

  2. Return form
    After you submit your request, we'll send you a returns form. Please fill in all relevant information on this form. This will help us process your request more quickly.

  3. Returning the product
    Place the product in its original, undamaged packaging and include the return form. Use a sturdy shipping box to prevent damage during transport.

  4. Confirmation of receipt
    Once we have received your return, we will send you a confirmation by email.

  5. Refund or replacement
    You will receive a refund within 14 business days of receiving the product using the same payment method you used to place the order. A replacement product can also be sent upon request.

Important to know

  • In case of returns due to a defective or incorrectly delivered product, we will of course reimburse the shipping costs.

  • For returns for other reasons (e.g. not needed after all), shipping costs are the responsibility of the customer.

Warranty

All products we sell are covered by the manufacturer's official factory warranty.

  • FreeStyle Libre sensors → manufacturer's warranty through Abbott. Any defects will be handled directly by Abbott or through us.

  • Dexcom sensors → manufacturer's warranty through Dexcom. In case of technical problems, you can count on a quick replacement.

  • Medtronic products → manufacturer's warranty through Medtronic. This applies to both devices and accessories.

Warranty conditions vary by manufacturer, but in all cases, defects due to manufacturing errors or material flaws will be resolved free of charge.

Defective Products

If you unexpectedly receive a defective product, please follow these steps:

  1. Contact us immediately. The sooner we receive your report, the sooner we can help you.

  2. Always keep the original packaging. This makes it easier for us and the manufacturer to assess the defect.

  3. We'll work together to find the best solution. This could be a replacement product or a refund.

  4. Shipping costs will be reimbursed by us if the defect occurred through no fault of your own.

We aim to complete this process within a few working days.

Frequently Asked Questions (FAQ)

Can I return sensors if I have opened the packaging?

No, this is not permitted for hygiene and medical safety reasons. Only unopened products can be returned.

How long does it take to get my money back?

Within 14 business days of receiving your return. This often happens sooner, depending on your payment method.

What if my sensor stops working after a few days?

Contact us immediately. This is often covered by the manufacturer's warranty, and we will work with the manufacturer to find a quick solution.

Do I have to pay return costs?

  • For defective or incorrectly delivered products: no, we will reimburse the costs.

  • For other returns: yes, the costs are for the customer.

Can I exchange a product?

In many cases, this is possible. We will then send you the correct product after receiving your return.

Our Service and Transparency

We believe that a good returns policy isn't just about rules, but above all about service and trust . Our customers choose MediPotamia because we:

  • Be transparent about what can and cannot be returned.

  • Act quickly in case of problems or defects.

  • Thinking along with solutions, so that you never run out of resources.

  • Always putting your health and comfort first.

It's always possible that a product isn't to your liking. In such situations, it's important that you know what to expect. That's why we've created this returns policy to ensure everything is clear and transparent.

Contact for Returns

Do you have questions or would you like to register a return? Feel free to contact us:

📧 Email: info@medipotamia.nl
✍️ Subject: Return order [order number]

Always include your order number and a brief description of the reason for your return in your email. The more information you provide, the faster we can help you.

Conclusion

At MediPotamia, we do everything we can to ensure customer satisfaction. We offer a thorough and transparent returns policy, clear warranty terms, and personalized service. Should anything unexpectedly go wrong, we'll ensure the problem is resolved quickly and efficiently.

Your health is our priority. With our returns policy and warranty, you can order with confidence, knowing we're always here to support you.